Privacy Policy
This policy explains how Velocity Deliveries handles personal information when you use our website, mobile app and delivery marketplace.
Privacy contact: muideenbashir@gmail.com
Last updated: 21 October 2026
1. Information we collect
Depending on how you use the service, we may collect your name, email address, phone number, country and account role; deliverer profile and application details you submit, including vehicle or licence information; pickup and drop-off addresses, requested dates and times, delivery descriptions, quotes, prices, booking and delivery status; in-app messages, support enquiries and disputes; photographs submitted as item-condition, pickup, delivery or discussion evidence; access instructions such as gate, unit and reception details; and payment status, amounts, currency, transaction references and provider identifiers. Phone number and SMS verification are required in the current registration flow.
2. Payments
Our current payment integration uses Stripe. Payments are currently implemented for NZD transactions. We process payment status, amounts, currency, delivery references and provider identifiers to reconcile bookings, commissions, refunds and disputes. We do not intend to store full card numbers or card security codes on our own systems.
3. How information is used
Information is used to operate accounts, match and manage deliveries, protect in-app messaging, calculate platform fees, provide status notifications, prevent fraud, resolve disputes, maintain security, and meet legal obligations. We use automated checks to detect mentions of cash in delivery listings, quotes, job discussions and support requests. Under the strict cashless policy, a detected mention can automatically suspend an account and create an incident for administrator review.
4. Sharing
Customers and deliverers receive only the information needed to fulfil a booking. Direct contact details should not be disclosed through public delivery details or protected messaging. Information may be shared with Stripe for payments, Twilio Verify for SMS verification, Google Maps Platform for address suggestions and routes, and hosting and database providers as necessary to operate the service, and with authorities where legally required.
5. Photos and access information
Delivery evidence photographs are stored in private file storage and are made available only to the customer, the assigned deliverer and authorised administrators for the relevant job. Access instructions are withheld from prospective deliverers and are disclosed to the assigned deliverer after acceptance. Evidence may be retained to resolve disputes, investigate safety incidents and meet legal or accounting obligations.
6. Location and routing
Delivery addresses and address-search text may be sent to Google Maps Platform to provide suggestions or calculate a route. The current routing implementation uses delivery addresses; this policy does not claim that the app continuously tracks your device location.
7. Retention and security
Information is retained only as long as reasonably necessary for service delivery, accounting, dispute handling, safety, and legal obligations. Technical and organisational safeguards are used to protect personal information, but no internet service can guarantee absolute security.
8. Your choices and rights
Depending on your location, you may have rights to access, correct, request deletion of, or object to certain uses of your information. You can manage notification permission on your device. You can request deletion using the Delete account button in your signed-in customer or deliverer workspace, or email the privacy contact listed above if you cannot access your account. Include the email address associated with your account; never send your password or SMS verification code. We may ask for reasonable identity verification. Requests will be reviewed, and information will be deleted or de-identified where we are not required or permitted to retain it. Some records may need to be retained for legal, accounting, security, fraud-prevention or dispute purposes. Sending a request does not mean deletion has already been completed.
9. Children and sensitive information
The service is not designed for children to create delivery accounts independently. Do not submit sensitive personal information unless specifically required and securely requested for a legitimate service purpose.
10. International transfers
Because the service may use providers in multiple countries, personal information may be processed outside your country. Our providers may process information outside your country. Where required, we will apply appropriate safeguards for international transfers.
11. Contact
For privacy enquiries, account access or correction requests, complaints, and account-deletion requests, contact the privacy email listed at the top of this page. Velocity Deliveries is the service name; the legal entity name and business postal address should be added when confirmed.