Terms of Service
Draft for review — not yet approved for launch. These terms are a working product draft and must be reviewed by a qualified lawyer for the countries where Velocity Deliveries operates.
Last updated: 21 October 2026
1. Marketplace service
Velocity Deliveries provides an online marketplace for customers to post delivery requests and for approved deliverers to offer or accept delivery work. A booking is subject to the displayed job details, an agreed price, payment confirmation, and any applicable safety or eligibility checks.
2. Customer responsibilities
Customers must provide accurate pickup and drop-off information, describe items honestly, package items safely, and only request transport of lawful items. Customers must not share direct contact details or external links through marketplace delivery details or protected chat.
3. Deliverer responsibilities
Deliverers must submit accurate application and vehicle information, hold all licences and insurance required by applicable law, follow road and safety laws, protect parcels, and update delivery status honestly. An application is not approval to accept jobs.
4. Pricing and platform commission
The platform is designed around a 10% commission on the agreed delivery amount. The checkout screen and final booking record must show the applicable total before payment. The current payment implementation supports NZD only; other currencies and countries are not enabled for payment until explicitly supported in the product.
5. Payments, refunds and payouts
Payment is considered confirmed only after the platform verifies a successful payment event. A recorded deliverer payout is an administrative record and does not itself transfer money. Refunds, chargebacks, cancellations, and disputes are subject to review and applicable payment-provider rules. Do not assume a refund or payout is complete until its status is confirmed.
6. Prohibited activity
Users must not transport illegal or dangerous items, evade platform fees, circumvent protected messaging controls, abuse other users, submit fraudulent claims, or interfere with platform security.
7. Cashless payment policy and enforcement
Velocity Deliveries is a cashless marketplace. Users must not propose, request, offer, arrange or accept off-platform cash payments in delivery descriptions, quotes, job discussions, chat or support requests. Under the strict enforcement policy, any use of the word “cash” in these monitored fields may automatically suspend the account pending administrator review. Administrators may reinstate, continue suspension or permanently ban an account after review.
8. Delivery evidence and access instructions
Deliverers must submit a pickup photograph before confirming collection and a delivery photograph before marking an item delivered. An item-condition photograph may also be added after acceptance, and either party may attach photographs to an assigned delivery discussion. Customers must provide accurate access instructions where needed. Access instructions are restricted to the customer, the assigned deliverer and authorised administrators.
9. Disputes and support
Users should provide an accurate description and relevant evidence when raising a delivery or payment dispute. A disputed delivery may be paused for review. The platform may restrict accounts or bookings where required to protect users or comply with law.
10. Limitations and changes
Service availability, routing estimates, notifications, supported payment methods, and country coverage may vary. The platform may update these terms and will need to communicate material changes in accordance with applicable law.
11. Contact
A verified support email, business address, dispute escalation process, and governing-law clause must be added before launch.